Overview
BBL Systems supports our products via eMail, fax and telephone. BBL also provides detailed verbal walk-throughs/training through our learning videos (found on each software product web page), via phone, at your store or in our Atlanta office.
After your purchase warranty period expires, BBL offes a choice of optional economical support agreements. Gold and Platinum support agreements which include FREE phone, email & fax support methods. Please rrefer to our Client Care Options for more information. Remember, we're always available to help even if you choose not to have an agreement for support.
Click HELP-> ABOUT to check your software version and warranty / agreement dates. Click to see how.
Before You Contact BBL
Your question may have been answered in our Knowledge Base system. You can search for your question to see possible solutions. Please remember to check that area first.
We have training videos that show most of the common operations in our software. The videos are found on the webpage for each sofotware product under the links section.
You can also submit a question directly to our support team using the BBL Request Support, form link on the right of this page or send a email directly to support@bblsystems.com. This is the very efficent way to contact support for help. You can request a phone call or send a question.
Calling BBL
Some questions may be best handled via a phone call. So please call when the situation arises and you need to speak to a tech support specialist. Our phone number is 1-800-587-7277. To skip prompts enter an extension number when the auto-attendant answers. General support question extension is 303, System down or consultant onsite extension is 304. To reach our sales dep
artment enter extension 302. The BBL fax number is 770-234-4223.
Our dedicated staff is often on the phone with other customers, so leave a message if prompted. Remember to provide as much detail in the message as possible so we may attempt to replicate your issue if needed. We return Voicemail messages on a first in, first out basis with a priority system given to our customers with service agreements in effect. All emergency calls are given priority over general support calls and returned within a few minutes.
Our standard support hours are Monday thru Friday 10am to 6pm EST. Closed Holidays. Emergency support for Saturday is available.